Refund policy

Thank you for shopping with Silkbar Naturals! We take great pride in our handcrafted products and want you to love your purchase. Because of hygiene and personal care safety, we established the following policy:

 

1.     Returns on Unused Items

·         Eligible items: we accept returns only on items that are completely unopened, unused and in their original packaging.

·         Timeframe: You must contact us within 7days of receiving your delivery to request a return.

·         Return Shipping: Costumers are responsible for all return shipping costs. We recommend using a trackable shipping services.

2.     Non-Returnable Items

·         Used Products: For hygiene and safety reasons, we absolutely cannot accept returns or offer refunds for any soap or skincare product that has been opened, unwrapped or used.

·         Custom Orders: Custom loaf orders, personalized favors, and sale items are final sale and cannot be returned.

3.      Damaged or Incorrect Orders

·         If  your orders arrived damaged, defective or incorrect, please email us at silkbarnaturals@gmail.com within 48hours of delivery.

·         Please include your order number and a photo of the damaged or incorrect item(s).

·         We will gladly ship out a replacement or issue a full refund for the affected items at no additional cost to you.

4.      Refund Process

·         Once your return is received and inspected, we will send you an email notifying you that we have received your item.

·         If approved, your refund will be processed, and a credit will automatically be applied to your original method of payments within 7 business days.

·         Shipping charges from your original orders are non-refundable.

5.      Cancellations

·         You may request an order cancellation within 2hours of purchase.

·         Once an order has shipped, it cannot be cancelled.